privacy policy - Landmark Hotel

At our hotel in Quatre Bornes, Mauritius, we are committed to protecting the privacy and personal information of our guests. This Privacy Policy outlines how we collect, use, disclose, and protect personal information provided to us by our guests or collected through our website, online booking systems, and other communication channels. By using our services or providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information Collection: We may collect personal information, including but not limited to, your name, contact information, payment details, and any other information necessary for making a reservation, checking-in, and providing our services. We may collect this information through our website, online booking systems, reservation forms, guest surveys, email, telephone, or other communication channels.
Use of Personal Information: We may use personal information for the following purposes:

Processing and confirming reservations
Providing hotel services, such as room accommodations, dining, and other requested amenities
Communicating with guests, including responding to inquiries, providing information, and sending notifications
Managing guest accounts and loyalty programs
Processing payments and ensuring the security of financial transactions
Monitoring and improving our services, facilities, and operations
Conducting marketing and promotional activities, with an option to opt-out
Complying with legal obligations and resolving disputes

Disclosure of Personal Information: We may disclose personal information to third parties, including but not limited to:

Service providers and business partners who assist us in providing our services, such as reservation systems, payment processors, and IT support
Legal and regulatory authorities as required by law or to protect our rights and interests
Emergency services, medical professionals, or other necessary parties in case of emergencies
Affiliated hotels, in case of a guest transfer or multi-destination booking
Other guests, as necessary for guest services, such as in case of shared reservations or bookings made on behalf of others

Data Security: We implement reasonable safeguards to protect the confidentiality, integrity, and availability of personal information collected and stored by us. However, please note that no security measures are foolproof, and we cannot guarantee the absolute security of personal information.
Retention of Personal Information: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable laws and regulations.
Guest Rights: Guests have the right to access, update, and request deletion of their personal information, subject to applicable laws. Guests also have the right to opt-out of marketing communications and withdraw consent for the collection, use, and disclosure of personal information, except where required for legal or legitimate business purposes.
Children’s Privacy: Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information.
Changes to Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective upon posting the revised Privacy Policy on our website. Guests are encouraged to review this Privacy Policy periodically for any updates or changes.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the contact information provided on our website or during your stay at our hotel.

By using our services or providing personal information to us, you acknowledge that you have read, understood, and agreed to this Privacy Policy.