Terms and Conditions for Hotel Accommodation in Mauritius
Please read the following terms and conditions carefully before making a reservation or checking into the hotel in Mauritius. By booking a room or staying at the hotel, you acknowledge and agree to these terms and conditions.
Reservation and Payment: Reservations can be made online, by phone, or in person at the hotel. A valid credit card is required to secure the reservation, and payment will be charged at the time of booking or upon check-in, as per the hotel’s policy. The hotel accepts major credit cards and reserves the right to pre-authorize or charge the credit card provided for the reservation.
Check-in and Check-out: Check-in time is usually after 2:00 PM, and check-out time is usually before 12:00 PM. Early check-in or late check-out may be requested and is subject to availability and additional charges.
Room Rates and Taxes: Room rates are displayed in the hotel’s local currency and are inclusive of taxes, unless otherwise stated. Rates may vary based on the season, availability, and any special promotions. Additional charges, such as local taxes, service charges, and tourism levy, may apply and are not included in the room rate.
Cancellation and No-show: Cancellation policies vary based on the rate plan selected and are specified at the time of booking. Failure to cancel a reservation within the specified timeframe may result in a cancellation fee. No-shows, or guests who do not arrive on the scheduled check-in date, may be charged for the full reservation amount.
Guest Responsibilities: Guests are responsible for providing accurate and complete information during reservation and check-in, including the number of guests, contact information, and special requests. Guests are also responsible for maintaining the room in good condition and for any damages caused during their stay. Smoking is strictly prohibited in designated non-smoking areas, and guests may be charged for any damages or additional cleaning required due to smoking.
Hotel Policies: The hotel may have additional policies, such as pet policies, noise policies, and dress codes, which guests are expected to comply with during their stay. Failure to comply with hotel policies may result in additional charges, eviction from the hotel, or other penalties.
Guest Safety and Security: The hotel takes guest safety and security seriously, and guests are responsible for taking appropriate precautions to protect their personal belongings. The hotel is not liable for any loss or damages to guest property during their stay.
Force Majeure: The hotel is not liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government regulations, labor disputes, or transportation disruptions.
Amendments and Waivers: Any amendments or waivers to these terms and conditions must be in writing and signed by an authorized representative of the hotel. Failure to enforce any provision of these terms and conditions does not waive the hotel’s right to enforce such provision in the future.
Governing Law and Jurisdiction: These terms and conditions are governed by the laws of Mauritius, and any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Mauritius.
By booking a room or staying at the hotel in Mauritius, you acknowledge that you have read, understood, and agreed to these terms and conditions.